Privacy Policy

Privacy Policy

1. Overview

Naturnest.ca ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.

Naturnest.ca complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By accessing our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website;

  • Customers purchasing products or services;

  • Individuals contacting customer support;

  • Subscribers to our email and marketing communications.

3. Personal Information We Collect

Device Information

We may automatically collect:

  • IP address;

  • Browser type and version;

  • Device information;

  • Time zone;

  • Cookie identifiers;

  • Referring websites;

  • Pages viewed and browsing behavior.

Purpose

  • Operate and improve our website;

  • Analyze traffic and user experience;

  • Prevent fraud and abuse;

  • Measure advertising performance.

Order Information

We may collect:

  • Name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Payment information;

  • Order history.

Purpose

  • Process and fulfill orders;

  • Deliver products;

  • Provide invoices and confirmations;

  • Detect fraud and unauthorized transactions;

  • Provide customer support.

Customer Support Information

When contacting us, we may collect:

  • Name;

  • Email address;

  • Telephone number;

  • Order number;

  • Photos or information you voluntarily provide.

Purpose

To provide customer service and warranty support.

Marketing Information

If you subscribe to newsletters or promotional communications, we may collect:

  • Email address;

  • Product interests;

  • Interaction with emails and advertisements.

You may unsubscribe at any time.

4. How We Use Personal Information

We use personal information to:

  • Process orders and payments;

  • Ship products;

  • Provide customer service;

  • Prevent fraud and abuse;

  • Improve our website and services;

  • Communicate with customers;

  • Send promotional emails and offers;

  • Analyze website performance and advertising effectiveness;

  • Comply with legal obligations.

5. Consent

Under PIPEDA, your knowledge and consent are required for the collection, use, and disclosure of personal information.

By using our website, placing an order, subscribing to emails, or communicating with us, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

Marketing emails always include an unsubscribe option.

6. Sharing Personal Information

We do not sell personal information.

We may share information with trusted service providers necessary to operate our business, including:

Shopify

Website and ecommerce platform.

Payment Providers

Such as:

  • PayPal;

  • Credit card processors

  • After Pay
  • Apple Pay
  • Google Pay

Shipping Providers

Such as:

  • UPS;

  • FedEx;

  • Canada Post;

  • DHL;

  • Freight carriers.

Analytics and Advertising Partners

Including:

  • Google Analytics;

  • Google Ads;

  • Meta (Facebook and Instagram);

  • Klaviyo;

  • Microsoft Advertising.

We may also disclose information when required by law or to protect our rights and prevent fraud.

7. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies.

These technologies help us:

  • Remember preferences;

  • Maintain website functionality;

  • Analyze website traffic;

  • Improve user experience;

  • Deliver personalized advertisements.

Types of cookies include:

Essential Cookies

Necessary for website functionality.

Analytics Cookies

Used to understand how visitors interact with our website.

Advertising Cookies

Used to measure advertising effectiveness and provide personalized content.

You may manage cookies through your browser settings.

Blocking cookies may affect certain website functions.

8. Behavioral Advertising

We may use your information to provide relevant advertisements and marketing communications.

Advertising technologies may include:

  • Google Ads;

  • Google Analytics;

  • Meta Pixel;

  • Microsoft Advertising;

  • Klaviyo.

You may opt out through:

Google Ads Settings:
https://adssettings.google.com/

Facebook Ad Preferences:
https://www.facebook.com/adpreferences

Network Advertising Initiative:
https://optout.networkadvertising.org/

9. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.

Retention periods may vary depending on:

  • Order history;

  • Tax and accounting requirements;

  • Fraud prevention;

  • Warranty obligations;

  • Legal obligations.

When information is no longer required, it will be securely deleted or anonymized.

10. Security Safeguards

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards include:

  • SSL encryption;

  • Secure payment processing;

  • Restricted employee access;

  • Password protection;

  • Fraud monitoring systems;

  • Third-party service provider agreements.

However, no transmission over the Internet can be guaranteed to be completely secure.

11. International Transfers

Some information may be processed or stored outside Canada, including in the United States and other jurisdictions where our service providers operate.

Information transferred outside Canada may be subject to the laws of those jurisdictions.

12. Your Privacy Rights

Subject to applicable laws, you may:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Withdraw consent;

  • Request deletion where legally permissible;

  • Ask questions regarding our privacy practices.

Requests may be sent to:

support@naturnest.ca

13. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we may remove the information.

14. Do Not Track Signals

Because there is no uniform industry standard regarding Do Not Track signals, our website does not currently respond to browser-based Do Not Track requests.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage users to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will become effective immediately upon posting to this page.

The "Last Updated" date will indicate the latest revision.

17. Privacy Officer and Contact Information

Naturnest.ca

Email:
support@naturnest.ca

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.