1. Overview

This website is operated by Naturnest. Throughout the site, the terms “we”, “us” and “our” refer to Naturnest.

Naturnest offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree, you may not access or use any services.

We reserve the right to update or change these Terms at any time. Continued use of the site constitutes acceptance of changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services.

2. Online Store Terms

By using this site, you confirm that:

• You are at least the age of majority in your jurisdiction, or have consent for minor dependents to use the site
• You will not use our products for illegal or unauthorized purposes
• You will not violate any applicable laws (including copyright laws)
• You will not transmit viruses or destructive code

Any violation of these Terms may result in immediate termination of service.

3. General Conditions

We reserve the right to refuse service to anyone at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks.

Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without written permission.

Headings are included for convenience only and do not affect interpretation.

4. Accuracy, Completeness & Timeliness

We are not responsible if information on this site is not accurate, complete, or current.

All content is for general information only and should not be relied upon solely for decision-making.

We may update or modify content at any time without obligation to update information.

5. Modifications to Service & Prices

• Prices are subject to change without notice
• We may modify or discontinue services at any time
• We are not liable for any price changes or service interruptions

6. Products or Services

Some products may be available exclusively online and in limited quantities.

All products are subject to our Return Policy.

We strive to display product colors accurately but cannot guarantee display accuracy on all devices.

We reserve the right to:

• Limit sales by person, region, or jurisdiction
• Limit quantities of products
• Discontinue products at any time
• Modify pricing or descriptions without notice

We do not guarantee product performance will meet expectations or that errors will be corrected.

7. Billing & Account Information

We reserve the right to:

• Refuse or cancel any order
• Limit or cancel quantities per customer/household
• Restrict orders suspected to be placed by resellers or distributors

You agree to provide accurate, complete, and updated billing information.

8. Optional Tools

We may provide access to third-party tools “as is” without warranties or liability.

Use of optional tools is entirely at your own risk.

9. Third-Party Links

We are not responsible for third-party websites or content.

We are not liable for any damages related to third-party transactions.

Users should review third-party policies before engaging.

10. User Comments & Submissions

By submitting content, you grant us the right to use, edit, publish, and distribute such content without restriction.

We are not obligated to:

• Maintain comments in confidence
• Pay compensation
• Respond to comments

You are solely responsible for your submissions.

11. Personal Information

Your personal information is governed by our Privacy Policy.

12. Errors & Inaccuracies

We reserve the right to correct errors or inaccuracies at any time, including after orders are placed.

We are not obligated to update information unless required by law.

13. Prohibited Uses

You may not use the site:

• For unlawful purposes
• To violate laws or regulations
• To upload viruses or malicious code
• To collect personal data of others
• To spam, scrape, or interfere with site security
• To submit false or misleading information

We may terminate access for violations.

14. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that:

• Service will be uninterrupted or error-free
• Results will be accurate or reliable

All services and products are provided “as is”.

Naturnest is not liable for any damages including:

• Loss of profits
• Loss of data
• Business interruption
• Indirect or consequential damages

15. Indemnification

You agree to indemnify and hold harmless Naturnest and its affiliates from any claims arising from your violation of these Terms or applicable laws.

16. Severability

If any provision is found unenforceable, the remaining provisions remain valid.

17. Termination

These Terms remain effective unless terminated by either party.

We may terminate access if you violate any Terms.

18. Entire Agreement

These Terms constitute the entire agreement between you and Naturnest and supersede prior agreements.

19. Governing Law

These Terms are governed by the laws of Ontario, Canada.

20. Changes to Terms

We reserve the right to update these Terms at any time. Continued use constitutes acceptance.

21. Currency, Taxes & Duties

Currency

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Taxes

Applicable taxes may include:

• GST (Goods and Services Tax)
• HST (Harmonized Sales Tax)
• PST (Provincial Sales Tax)

Taxes are calculated at checkout based on location.

Import Duties

Customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage fees

These are not included in product prices unless stated.

22. Pre-order & Shipping Protection

Estimated shipping dates for pre-order products may change due to:

• Manufacturing delays
• Logistics issues
• Customs clearance

23. Chargeback & Fraud Prevention

We reserve the right to request identity or payment verification for high-value orders.

24. Contact Information

Questions about these Terms should be sent to: support-ca@naturnest.com